3rd Line Support Engineer – SCM
Ref: BBBH68667_17937029763rd Line Support Engineer – SCM
Whitehall Resources are currently looking for a 3rd Line Support Engineer – SCM
This role will be Inside of IR35, so you will be required to use an FCSA Accredited Umbrella Company.
Key Requirements:
– The successful candidate will be responsible for managing software configurations, release governance, build processes, deployment activities, and CI/CD improvements, ensuring the reliable and controlled delivery of technology solutions across development, testing, and production environments.
– Working closely with Development, QA, Infrastructure, Cloud Engineering, Security, and Operations teams, the candidate will play a key role in maintaining release integrity, minimizing deployment risk, and supporting regulatory compliance within a highly controlled environment.
Key Responsibilities:
– Manage source code repositories, version control practices, branching strategies, and configuration baselines.
– Maintain software configuration records and ensure code traceability across environments.
– Govern repository management activities using enterprise version control platforms.
– Support configuration audits and ensure adherence to established standards.
– Plan, coordinate, schedule, and execute application and infrastructure releases across Development, QA, UAT, Pre-Production, and Production environments.
– Facilitate release planning meetings and deployment readiness reviews.
– Maintain release calendars and communicate release schedules to relevant stakeholders.
– Ensure all releases are delivered in accordance with change management and governance processes.
– Manage and optimize build processes to improve reliability, consistency, and deployment efficiency.
– Support automated deployment activities across cloud and on-premises platforms.
– Coordinate implementation, rollback, and recovery plans for production releases.
– Ensure deployment documentation and runbooks are maintained and current.
– Support the implementation and enhancement of CI/CD pipelines.
– Identify opportunities to automate manual release and deployment activities.
– Work with engineering teams to improve release frequency, quality, and deployment success rates.
– Assist in the adoption of DevOps best practices across the technology estate.
– Ensure compliance with release governance, audit, security, and regulatory requirements applicable within Financial Services.
– Conduct release risk assessments and proactively mitigate deployment risks.
– Support internal and external audits relating to configuration and release management controls.
– Ensure all releases are appropriately documented, approved, and tracked.
– Monitor application and infrastructure performance following production deployments.
– Investigate and resolve release-related incidents and deployment failures.
– Coordinate post-implementation reviews and lessons learned activities.
– Drive continuous improvement initiatives to enhance release stability and operational resilience.
Key Experience:
– Proven experience in Software Configuration Management (SCM) and Release Management.
– Strong understanding of source code management and branching strategies.
– Experience managing releases within complex enterprise environments.
– Knowledge of CI/CD principles and automated deployment practices.
– Experience working in regulated environments, preferably within Banking or Financial Services.
– Strong stakeholder management and cross-functional coordination skills.
– Experience with change management and release governance processes.
– Excellent documentation, planning, and organizational skills.
– Ability to manage multiple concurrent releases and delivery timelines.
Key Skills:
– Git, GitHub, GitLab, Bitbucket or equivalent version control tools.
– Jenkins, Azure DevOps, GitLab CI/CD, Bamboo or similar platforms.
– ServiceNow Change Management.
– Cloud platforms such as Azure, AWS, or Google Cloud.
– Infrastructure as Code tools (Terraform, Ansible, ARM Templates).
– Scripting knowledge using PowerShell, Bash, Python, or similar technologies.
– Experience supporting DevOps and Site Reliability Engineering (SRE) practices.
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.
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