Contract

BaaN Support Engineer – English and French Speaking

Ref: BBBH63208_1741080237

Anywhere

Whitehall Resources are currently looking for a BaaN Support Engineer – English and French Speaking.

Key Requirements:

– The role of the Sr. Support Engineer, BaaN is to provide exceptional remote based support for mission-critical components as part of our global Services support team.
– Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of BaaN functionality and develop an action plan to resolve issues.
– Provide hands on assistance to end users via remote client connectivity or collaborative web meeting.
– Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience.
– Replicate reported issues as needed for troubleshooting.
– Provide new or modified configuration to resolve incidents.
– Advise end users on application functionality and capabilities.
– Recommend changes to client training based on incident volumes and trends.
– Create scripts to identify, analyze and correct data issues.
– Thoroughly document remediation, test results, and approvals.
– Be a proactive contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours.
– Collaborate with team members in a virtual team environment to extend field experience to different client situations.
– Contribute to the development and management of knowledge sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.
– Participate in a 24x7x365 On Call rotation with other team members.
– This position is required to support clients in specific business hours

Key Experience:

– 10+ years of Recent BaaN experience across the BaaN technology footprint.
– Technical and functional expertise with solid understanding of modular software and databases.
– Expertise with BaaN including full lifecycle implementation experience, configuration, and administration of BaaN.
– Knowledge of BaaN maintenance/patching mechanics and architecture.
– Demonstrable history solving complex problems across multiple components.
– Work closely with client BaaN SMEs and Management.
– The best candidates will have knowledge of multiple BaaN components across multiple releases including proficiency with BaaN component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology.

Key Skills:

– Superb troubleshooting skills and tenacity in problem solving.
– Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
– Strong knowledge of key application functionality.
– Excellent English communication skills – verbal & written are required.
– Attention to detail and the ability to learn quickly.
– Extreme focus on Client satisfaction.
– Ability to work calmly and professionally in high pressure situations.
– BaaN v5.
– Enterprise Modeler.
– Common Data.
– Financial.
– Warehousing.
– Order Management.
– Manufacturing.
– Enterprise Planning.
– Exchange.
– Tools.
– Fluent French and English.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.