ITAM Data Quality Operations Consultant

Ref: BBBH61789_1727275214

ITAM Data Quality Operations Consultant

Whitehall Resources require an ITAM Data Quality Operations Consultant to work with a key client on a contract until the end of 2024 initially.

There are 2 positions available – 1 fully remote and 1 onsite in Glasgow.

Inside IR35.

ITAM Data Quality Operations Consultant

The candidate will be responsible for:
* Driving accuracy of the asset lifecycle stage in the Configuration Management System
* Drive accuracy / completeness of attributes required to support ITAM processes and controls.
* Driving improvement to ‘evidenced’ and ‘accuracy’ scores supported by Technology Asset Inventory reconciliation engine including identifying discrepancies in source data and driving remediation activity.
* Maintaining the mapping reported asset lifecycle stage in the Configuration Management System to the lifecycle stages defined in the ITAM Standard.
* Management of the scope asset attributes required for ITAM with directional maturity toward class-based required attributes.
* Identification of authorized assets
* Creating / maintaining register of IT asset inventory data quality issues.
* Reporting / observability of IT asset data quality.
* Develop / execute / oversee data validation processes where required.
* Accountable for reporting availability of priorities attributes in both AMDB, CMDB.
* Accountable for ensuring that lifecycle attributes for assets is accurate (the prioritized level 1/ level 2 attributes)
* Support compliance and audit requirements

PREFERRED QUALIFICATIONS & EXPERIENCE:
* Bachelor degree.
* Experience with ServiceNow
* ITIL4 Foundations
* ITAM/Configuration Management
* Problem Management: Kepner-Tregoe method or 5 why’s method
* JIRA Project Management

REQUIRED SKILLS:
* Knowledge of ServiceNow, SharePoint, PowerBI and JIRA for tracking and reporting on team activities.
* Strong written/verbal communication skills
* Strong Client (Internal) Management & Stakeholder Management Skills
* Strong Data Analytical skills with ability to digest requirements, share feedback and identify opportunities for improvement.
* Ability to set and meet deadlines.
* Excellent attention to details with ability to identify data trends and patterns.
* Strong sense of ownership and accountability; should be able to act independently.
* Ability to work as part of a multi-region distributed team.
* Individual must be able to multi-task effectively.
* Evaluating changes and updates to source production systems.

DESIRED SKILLS:
* Critical Thinking/Problem Solving
* Systems Thinking/Solution Design
* Institutional knowledge of MS IT processes and systems
* Excellent written and verbal communication
* ServiceNow report building
* ServiceNow Performance Analytics
* Power BI report building
* ITAM/CMDB implementation

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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