Salesforce Administrator / Engineer – Loyalty Cloud

Ref: BBBH63029_1739527699

Salesforce Administrator / Engineer – Loyalty Cloud

Whitehall Resources are looking for a Salesforce Administrator / Engineer. This role requires 2 days onsite in London.

This role is inside IR35.

Key responsibilities:
– Collaborate with customer to administrate the loyalty program implementation.
– Advising customer on new SF Loyalty features and releases
– Make modifications to the existing setup to modify programs, tiers, point accrual and redemption process, reversals and any gamifications.
– Investigating and resolving issues reported by the customer, analysing and working on enhancement requests.
– Explaining technical concepts to users and providing timely assistance
– Actively monitoring system health to take proactive measures as needed

Key skills/knowledge/experience:
– Minimum 5 years of hands-on experience in Salesforce administration.
– Strong understanding in Salesforce Loyalty Cloud including member management, rewards and analytics.
– Familiarity with Loyalty Program concepts, strategies and best practices
– Proficiency in Salesforce configurations and customization. Good understanding on Apex and lightning components and integrations with transaction and marketing system (SFMC)
– Salesforce Certified Administrator and Salesforce Certified App Builder.
– Good to have Loyalty Cloud Accredited Professional.
– Experience in delivering projects in agile methodology

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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