SAP Trainer

Ref: BBBH68556_1793698784

SAP Trainer

Whitehall Resources are currently looking for a SAP Trainer based in Belgium for an initial 2 year contract.

*** Professional proficiency in Dutch, French and English ***

Job Description
The SAP Training Coordinator is responsible for planning, coordinating, organizing, monitoring and reporting all training activities required to ensure successful adoption of SAP S/4HANA within the shERPa Program.

The consultant acts as the central coordination point between Business Process Owners, Key Users, Change Management, PMO, IT Learning & Development, IT Infrastructure teams and other stakeholders.

Main Responsibilities:
Training Strategy & Needs Analysis

• Identify training needs together with Business Process Owners, Key Users and business stakeholders
• Perform training gap analyses and define training priorities.

Support SAP S/4HANA user adoption through training initiatives.
Define and monitor training KPIs and readiness indicators.

• Align training planning with Change Management activities.

Training Development & Content Governance

• Coordinate the development of training material.
• Ensure compliance of training documentation, e-learning content and SAP Enable Now content with NMBS standards.
• Coordinate reviews with Business and IT stakeholders.
• Monitor training material quality and completeness.
• Follow up training deliverables through Jira.

Training Planning & Delivery

• Develop and maintain the integrated training plan aligned with project milestones and Go-Live planning.
• Coordinate Train-the-Trainer sessions and end-user training sessions.
• Monitor attendance, completion rates and certifications.
• Organize assessments and feedback collection mechanisms.
• Report training progress and readiness status to Program Management and PMO.

Training Logistics & Operational Coordination

• Coordinate training venues, virtual environments and required equipment.
• Ensure training environments are available and tested before training sessions.
• Coordinate participant identification and training audience mapping.
• Manage trainer availability and training schedules.
• Coordinate training invitations and participant communications.

Technical Training Support

• Coordinate with IT Infrastructure teams regarding training support.
• Escalate technical issues affecting training delivery.
• Validate SAP systems and demonstration environments before training sessions.
• Support testing of user access rights and technical configurations.

Hypercare & Knowledge Transfer

• Analyze training-related incidents and support requests.
• Identify additional training needs during Hypercare.
• Coordinate supplementary training initiatives after Go-Live.
• Organize knowledge transfer towards the SAP Competence Center.

Stakeholder Management & Communication

• Act as the central point of contact for training-related activities.
• Communicate risks, progress and readiness status.
• Support communication and adoption campaigns within the program.

Team Description

• The consultant will work within the shERPa PMO and collaborate closely with:
• Change Management Team
• IT Learning & Development
• Business Process Owners
• Key Users
• SAP Functional Teams
• NMBS IT
• IT Infrastructure Teams

Conformity Criteria

• Minimum 10 years of professional experience in training coordination, learning management or training delivery management within SAP environments.
• Minimum 1 completed assignment as Training Coordinator in and SAP S/4HANA implementation, migration or transformation program.
• Minimum 3 years of experience coordinating training activities for SAP programs involving at least 500 end users.
• Demonstrated experience working with Business, IT and Change Management stakeholders in a SAP transformation environment.
• Professional proficiency in Dutch, French and English.
• Minimum 2 years of experience using Microsoft Teams and SharePoint in a project or training coordination role.
• Bachelor degree or equivalent through professional experience.

Evaluation Criteria

• Experience with SAP Enable Now, SAP Companion, e-learning solutions , training governance and learning platforms
• Experience in large-scale ERP transformation programs involving more than 1,000 users
• Experience coordinating Train-the-Trainer programs, Key User networks and end-user readiness activities
• Experience in Change Management, training readiness reporting and stakeholder communication initiatives

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.

Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.

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